Support

Technical assistance & customer helpdesk

MOBIUS SOFTWARE TECHNICAL SUPPORT

Dedicated assistance for the solutions in the Mobius ecosystem.

We provide dedicated technical assistance, evolutive maintenance and operational support for the organizations and institutions that use solutions from the Mobius ecosystem.

Ticket Portal (tichete.egdpr.ro) ↗ Request support or a quote →

Monday – Fridaystandard support hours, 09:00 – 18:00

Ticket portalregistration, prioritization and tracking with full traceability

Maintenanceevolutive, for the implemented solutions

Trainingfor administrators and end users

Support forUEAM BIM OEAM Smart SCIM Document Management e-Learning Public Services Hazard GDPR

01 · Support channels · How to reach us

Three ways to get assistance.

Choose the right channel: the ticket portal for tracked technical requests, the related services for implementation and training, or direct contact with the support team.

1 · Helpdesk

Dedicated Helpdesk Portal

Customers with an active support and maintenance contract have permanent access to our ticketing platform (tichete.egdpr.ro) to register, prioritize and track technical requests with full traceability.

Open tichete.egdpr.ro ↗

2 · Implementation & training

Implementation & Training Assistance

We provide support for configuring workflows, migrating data, training administrators and end users, as well as legislative updates (GDPR, SCIM, ISO 55001).

See the related services →

3 · Direct contact

The Support Team

Standard support hours: Monday – Friday, 09:00 – 18:00
Email: office@mobiussoftware.ro
Phone: +40 722 377 877